Shipping and delivery

How much does shipping cost?

We offer free shipping on knitwear and most wood craft items within the continguous USA.

Shipping costs to US territories, Hawaii and Alaska will be calculated based on the weight and quantity of items purchased. 

Larger items, such as wood furniture or custom shelves are exempt from the free shipping policy.  Shipping costs will be calculated based on the weight, quantity, and size of the items purchased. 

I live in Chicago, can I arrange for a local pick-up/delivery? 

YES! Arrangements can be made for local pick-up/delivery (limited to the far North Side of Chicago - Rogers Park, West Ridge, Andersonville, Lincoln Square, Edgewater), as well as Evanston and Skokie. Contact us before placing your order to make arrangements and to recieve a discount code/instructions for check-out!

How long do orders take to ship?

We process and package orders within 4 business days. Custom orders may take up to 7 business days to complete and ship. You'll receive an email notification once your order is ready for shipment and on its way to the post office or UPS (whichever carrier has 3-5 day pricing that aligns with your shipping fee).

Once shipped, when will my order arrive?

United States orders typically arrive within 3-7 business days. These are estimates and are not guaranteed, please allow for extra time around holidays. Tracking is provided, but may take up to 48 hours for tracking info to update.

Why don't you ship worldwide?

Unfortunately, international shipping regulations and fees are continually changing making full worldwide shipping too difficult for us to keep up with at this time. (Sorry, we're just a husband and wife team running an at home shop!) We may offer more shipping options in the future, so please check back.